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Damaged your device accidentally? Click here to book a repair

Book an in-warranty repair today

If your Samsung smartphone or tablet has developed a fault (and hasn’t been damaged accidentally), have it repaired under warranty, free of charge with Samsung Repair.

How to find your IMEI number

An IMEI is a unique number allocated to your Samsung device. It allows us to identify what device you have, how old the device is and which network it’s connected to.

Using the smartphone keypad, dial *#06# (for tablets, see Using 'Settings').

Dial *#06#
  1. Open the settings app
  2. Tap About phone. This may be displayed as About device on older devices
  3. Details about your Phone number, IMEI, Model number and Serial number will be displayed
Settings > About phone

What you need to know


Accidental damage, such as a cracked screen, caused by impact, dropping or bending is not covered by your warranty.

Samsung will repair or replace parts that are found to be defective during the warranty period due.

Your warranty does not cover normal wear and tear or damage due to improper use.

Broken Phone
Samsung Repair van

Samsung Repair Comes To You!

Either at home or work, Samsung Repair will come to you at a convenient time to repair your smartphone or tablet.

Technician in mobile workshop

Professionally repaired in a mobile workshop

Fully equipped with genuine Samsung parts and equipment, your Samsung smartphone or tablet will be professionally repaired by trained technicians in a lab-tech environment.